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CUSTOMER CARE
CONDITIONS
CATEGORIES
Shipping 29 €
+39 393 051 0439
+39 393 051 0439
info@nutritionstoreintegratori.it
Secure payments
Via Galileo Galilei 16, Santa Venerina (CT), Italy
Right of withdrawal
Via Galileo Galilei 16, Santa Venerina (CT), Italy
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GENERAL CONDITIONS OF SALE
info@nutritionstoreintegratori.it
info@nutritionstoreintegratori.it
Identification of the seller
NUTRITION STORE of Castro Giuseppe, Via Galilelo Galilei 16 Santa Venerina (CT) ITALY
Application of the general conditions of sale
The confirmation of the order implies for the Customer the acceptance of these general conditions.
Validity of offers
The articles visible on the site are available while stocks last.
In the event of a charge or withdrawal relating to an unavailable item, NUTRITION STORE undertakes to offer a voucher or to refund the Customer within 15 days.
NUTRITION STORE undertakes to inform the Customer by e-mail that he has ordered an item that is not available.
Presentation of products
The products for sale are described and presented as accurately as possible.
Nevertheless, in the event of errors or omissions in this presentation, NUTRITION STORE declines any responsibility, for this reason and for the safety of consumers;
Customers who purchase food supplement products are invited to check the full correspondence between the information indicated online and the original label affixed to the package sent before using or opening the package.
Please note that the images of the products are purely indicative and illustrative and that often the packaging is changed by the manufacturer without notice to NUTRITION STORE.
Before opening the package and using the product, the customer is also invited to carefully check the expiry date of the purchased product and, if the product has no "usable" expiry date, to promptly report it to the customer service who will collect it.
During the summer (June-September) we do not recommend buying chocolate bars or snacks; these products are stored in the warehouses of NUTRITION STORE at a controlled temperature but however, during transport by the courier, these products could undergo melting phases. NUTRITION STORE will not be responsible for the arrival at their destination of products that are not intact or loose.
Price of products
Prices are presented in euros, including taxes for Italy.
The VAT amount appears when the customer selects the product. In the event of changes in the VAT rates, such changes may affect the final price of the items without the need for notification to the Customer.
NUTRITION STORE reserves the right to change its prices at any time; however, the products will be invoiced at the price in effect at the time the order is placed.
Information regarding NUTRITION STORE
Company name: NUTRITION STORE di Castro Giuseppe
VAT number: 05578820879
Registered office: Via Galilelo Galilei 16, 95010 Santa Venenrina (CT)
email: info@nutritionstoreintegratori.it
Online deadlines
NUTRITION STORE undertakes to guarantee the delivery of products with an expiry date appropriate to their consumption.
Some products on sale may have a short deadline, therefore we invite you to request information about the deadlines of the products on sale.
NUTRITION STORE does not guarantee in some isolated cases that due to technical and logistical problems the deadlines displayed online may differ by a few days with respect to the products sent, both in excess and in shortage of time.
Order
The customer validates the order as indicated below. Validation implies acceptance of these general conditions of sale.
Order changes
Once the order is confirmed, it is immediately sent to the warehouse for picking.
Therefore we ask you to check your order before confirming it, as once sent it will no longer be possible to modify it.
Treatment of packages not delivered by our courier
These are packages that have not been delivered to the final recipient for the following reasons:
unknown recipient, unclaimed, rejected, damage in transit, tampering ...
Reason for returning the package: unknown recipient or address anomaly
These are packages returned to the sender by the courier for the following reason: The recipient does not live at the address indicated.
Following the receipt and acceptance of the package by our services, NUTRITION STORE will contact the customer to resend the order if the product is still available or proceed with the refund, based on the customer's choice.
NUTRITION STORE reserves the right to proceed with a refund instead of a new dispatch of the order if more items are detected and returned to the sender with an unknown recipient.
Reason for returning the package: "ABSENT / NOTIFIED"
These are packages that have not been collected by the customer at the courier's office or at the delivery point within the established terms.
Following the receipt and acceptance of the package by our services, NUTRITION STORE will contact the customer to resend the order if the product is still available or to refund the order depending on the customer's choice.
NUTRITION STORE reserves the right to proceed with the reimbursement of the order rather than the new dispatch in the presence of more unclaimed consignments.
Reason for returning the package: "REFUSED"
Upon delivery, the customer refused the package.
Upon receipt and acceptance of the package by our services, a voucher will be credited to your customer account within 72 hours after the return of the package. It is possible to request the cancellation of the voucher and the refund of the voucher.
In case of return of a package due to the causes "UNKNOWN RECIPIENT", "NOT CLAIMED", or "REFUSED", NUTRITION STORE does not guarantee the reservation of the items ordered and may be obliged to proceed with the refund of the order if the
products or products are not available.
In case of non-delivery of the order and the return of the goods to our office, the customer will be charged the relative transport costs incurred by NUTRITION STORE.
Therefore, any reimbursement, in the event of advance payment, will have a reduction in the related transport costs incurred.
Parcel damaged
Sign with reservation in case of damaged package.
Responsibility
On all stages of access to the site, consultation, filling in forms, order execution, delivery of items or any other service, the company NUTRITION STORE assumes only an obligation of intermediation. Therefore, NUTRITION STORE declines all responsibility for inconveniences or damages deriving from the use of the Internet totally unrelated to the obligations and precautions adopted by NUTRITION STORE. In particular, all unforeseen events relating to the provision of the service, external intrusions or the presence of computer viruses will not be attributable to NUTRITION STORE.
Similarly, anything that results from force majeure pursuant to the provisions of the law totally exempts NUTRITION STORE from any liability. Customers enjoy the guarantees provided by the brands present on the site.
Warranty
All products for sale on NUTRITION STORE are covered by a legal guarantee of conformity provided for by art. 128-135 of the consumer code.
The legal guarantee lasts two years from the delivery of the goods and must be asserted by the consumer within two months from the discovery of the defect.
The consumer can assert his rights regarding the legal guarantee by contacting NUTRITION STORE directly.
Deliveries
The indication of the order fulfillment time is not binding for NUTRITION STORE but absolutely indicative.
There may be cases in which the indicated processing time is postponed by a few hours and / or days for technical / logistical needs.
The time indication for same-day shipping (where present) may be subject to variations and delays for orders placed with a credit card payment method. Any such delay is attributable to checks carried out by credit institutions and credit card issuers.
Complimentary products
The gifts included in the order may vary depending on availability at the time of order fulfillment. For the free products there is no possibility to make a change, not even a change of size.
Invoice request (Italian customers)
To request an invoice, simply indicate the invoice request in the cart and fill in the billing information correctly.
The invoice can only be requested by the following subjects:
VAT number holders
Entities similar to companies without VAT obligation but possessing a numerical tax code.
For private individuals with an alphanumeric tax code it will be possible to request only the receipt.
Intellectual property
All elements of the NUTRITION STORE site, visual or sound, including the technology that supports them, are protected by copyright, trademark or patent.
These elements are the exclusive property of NUTRITION STORE.
All hyperlinks that refer to the NUTRITION STORE site and that use in particular the techniques of framing, deep-linking, in-line linking or other types of direct connection techniques are strictly and formally prohibited.
Without exception, all links, albeit tacitly authorized, must be withdrawn at the request of NUTRITION STORE.
Nominative data
NUTRITION STORE, for service needs, reserves the right to collect personal data relating to users of the site.
Furthermore, NUTRITION STORE reserves the right to transfer the data collected on its site for commercial purposes.
In any case, and in accordance with the provisions of the law, all users or customers of the site may at any time oppose the commercial use of their data and also avail themselves of the right of access, rectification and elimination of their personal data.
CONTACT US
For information on orders, products, etc:
write to info@nutritionstoreintegratori.it
For return requests, write to: info@nutritionstoreintegratori.it
PHONE
Call +39 393 051 0439
Monday to Friday, from 10:00 to 12:00 and from 17:30 to 19:30, excluding Wednesdays and public holidays.
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